Refunds

Contact support if you were charged twice or the ZIP still cannot be opened after troubleshooting. Include your CHIP receipt reference so we can check your order and arrange an eligible refund. Your applicable consumer rights still apply.

Checkout privacy

We send your checkout email and order details to CHIP to process your payment and send your receipt. CHIP handles your banking details. The store checks the payment status with CHIP and sets a short-lived browser cookie so you can download the ZIP. Your family app uses the separate Firebase project you set up.

Digital delivery and support

After CHIP confirms payment, return to the store in the browser you used to pay. The ZIP is available there for up to 24 hours from checkout. This is a digital download with no physical shipment.

If you need help, email abdulrahmanjamadi@gmail.com with your CHIP receipt reference.